Sometimes, your connection to a data source times out, or your connection needs to be renewed for another reason.
Reauthenticating can solve these errors, among others:
Error: Invalid credentialsAuthentication failed
Follow these steps to reauthenticate the data source connection.
Instructions #
You can renew the connection to your data source on the My Pro Metrics Hub. The connection will also be updated in the destinations you’re using.
- Go to the Data sources page on the Hub.
- Click the data source you need to authenticate and find the connection to reauthenticate.
- Click the reconnect icon (
.png)
) at the end of the row. - Follow the data source-specific instructions to connect to the data source.
Take a look at this support article for more instructions on how to manage data source connections on the Hub.
You can also reconnect to your data source from your data destination. Follow the instructions below.
Open a Google Sheets file.
Click Extensions → My Pro Metrics→ Launch to open the sidebar.
Go to the Queries tab.
Select a query that uses the data source you want to reauthenticate from the sidebar. Click the 3-dot menu next to its name.
Click Manage data source connection.
In the data source list, click the chevron next to the data source’s name.
Click + Add connection.
Connect to the data source again.
Updating one query will refresh all queries using the same token.
If you’re using an older version of the Supermetrics sidebar, skip step 3. Instead, just select the data source from the sidebar and then follow steps 6 through 8.
Troubleshooting
If your account still doesn’t appear on the account list, reauthenticate again in an incognito window.
If you encounter one of the Google errors below, follow these instructions to resolve Google Account issues.This action is not supported when you are logged with multiple accountsThis was a reauthorization request for user A but you logged in as user B
If you encounter an error that reads No accounts selected, it means you haven’t selected any accounts when authenticating the data source.
To fix this, open the data source settings by selecting the data source in the sidebar in Google Sheets, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you’re using Google Analytics 4, for example, it’ll read Select properties.
Open Looker Studio. Click on the data source you’d like to reauthenticate. If you’re actively editing a report, click the Edit icon (.png){kind=small}
) next to your data source (or click Resource → Managed added data sources and click Edit there).
On the left side, click Edit connection.
In the data source settings, click the link after View & manage your connections.
Choose the team that the connection you’d like to authenticate belongs to.
Click the 3-dot menu and select Reconnect.
Connect to the data source again.
Click Complete and continue and Close this window to return to Looker Studio.
In Looker Studio, click Reconnect.
Click Apply to apply the connection changes.
Click Done.
Remove a data source from Looker Studio
Navigate to Resource → Manage added data sources.
Find the data source in the list that you want to remove and click Remove.
Click Remove data source to confirm.
Revoke a data source in Looker Studio
On the top sidebar, click Add data.
Find the data source’s name with “by Supermetrics” beneath it.
Click the 3-dot menu on the card to open the options menu.
Click Revoke access.
Click Remove to proceed.
Click Remove anyway to confirm.
Troubleshooting
If your account still doesn’t appear on the account list, reauthenticate again in an incognito window.
If you encounter one of the Google errors below, follow these instructions to resolve Google Account issues.This action is not supported when you are logged with multiple accountsThis was a reauthorization request for user A but you logged in as user B
If you encounter an error that read No accounts selected, it means you haven’t selected any accounts when authenticating the data source.
To fix this, open the data source settings by selecting the data source and clicking the edit icon, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you’re using Google Analytics 4, for example, it’ll read Select properties..png)
Open an Excel file.
Click Data → Show myprometrics. If you’re actively editing an existing query, navigate to Query → Stop modifying.
Open the Data source section.
Navigate to the data source. Click the chevron next to the data source’s name.
Click Add connection.
Connect to the data source again.
Troubleshooting
If you encounter one of the Google errors below, follow these instructions to resolve Google Account issues.This action is not supported when you are logged with multiple accountsThis was a reauthorization request for user A but you logged in as user B
If you encounter an error that reads No accounts selected, it means you haven’t selected any accounts when authenticating the data source.
To fix this, open the data source settings by selecting the data source in the sidebar in Excel, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you’re using Google Analytics 4, for example, it’ll read Select properties.
If you get stuck in an authentication loop, log out from the data source platform completely to clear any bad sessions and cookies. Then, you can start the authentication process again.
