Billing and payments
How to cancel a myprometrics subscription
Last Updated: January 17, 2026The best way to cancel a myprometrics subscription depends on the payment method that was used to buy the subscription. Subscriptions bought online Note that while you can cancel future payments anytime, My Pro Metrics won’t refund the remaining days of your existing subscription should you choose to cancel the subscription. Your agreement may include...
What to do if your credit card is declined
Last Updated: January 17, 2026If your credit card is declined, there are a few things you can do to resolve the situation. Contact bank or credit card company Note We’re not able to see why a credit card is declined at our end. You’ll need to contact the bank or credit card company to resolve the issue. The following...
How to update your credit card details
Last Updated: January 17, 2026You can update your credit card details on the myprometrics Hub. Note that to update your credit card details: Instructions Please note that Stripe will make your next scheduled payment with your updated credit card information. There may be a short delay between the credit card update and the subscription renewal. Please note that credit card...
How to manage your billing information and billing cycle
Last Updated: January 17, 2026You can update your billing information on the myprometrics Hub. Important Note that you need have the Owner, Admin, or Finance role in the team to update the billing information. When making changes to billing information on the Hub, check from the top bar that you’re in the right team. Switch teams, if necessary. If you’re...
How to find your receipts
Last Updated: January 17, 2026If you have the Owner, Admin, or Finance role in the team and you’re paying by credit card, you can find the receipts for your payments on the My Pro Metrics Hub. Instructions If you can’t find your receipts, please contact our support team. More resources
About billing entities
Last Updated: January 17, 2026If your teams use My Pro Metrics in multiple countries or regions, billing entities can help you manage their different billing needs. Creating billing entities for teams spread across different regions helps you ensure that their tax information — VAT IDs, for example — matches their location. Additionally, billing entities for teams in the same...
About subscription renewal
Last Updated: January 17, 2026There are two ways to delete a My Pro Metrics account: Before you begin When a My Pro Metrics account is deleted, we remove all user data in line with our security and data privacy policies. This process works in the same way for all types of accounts, including those connected to data warehouses or cloud...