Connection troubleshooting
How to rotate data source API keys
Last Updated: January 17, 2026This article provides instructions on how to rotate API keys for various data sources used with My Pro Metrics . Regularly rotating API keys is a crucial security practice that helps protect your data and prevent unauthorized access. This guide will walk you through the steps for each data source, ensuring a smooth and secure...
How to fix the ‘You do not have access to Google Docs’ error
Last Updated: January 13, 2026This guide will walk you through how to fix this error: We are sorry, but you do not have access to Google Docs. Please log in to your Admin console to enable Google docs. This error occurs when an organization’s Google Workspace administrator hasn’t granted access to documents in your Workspace. Contact your Workspace administrator for help...
How to fix ‘400: admin policy enforced’ error
Last Updated: January 17, 2026This guide will walk you through how to fix this Google error: This error is caused by changes in permissions that haven’t been accepted. This error appears when trying to sign in to My Pro Metrics while these permissions are out of sync. Instructions
What to do if accounts, custom fields, or segments are missing from your report
Last Updated: January 17, 2026In some cases, new accounts, custom fields, or label and campaign names might not be visible in your account or reports immediately after you’ve added them. This guide will walk you through how to refresh your data in Google Sheets, Looker Studio, Excel, My Pro Metrics API, and our data warehouse destinations. Step 1: Check...
How to fix login (token) errors
Last Updated: January 17, 2026This guide will walk you through how to fix login — also known as token — errors. These errors occur when your connection login (access token) to the data source has expired and the system is not able to refresh it. To resolve the issue, you need to renew your connection to the data source....
How to fix permission errors
Last Updated: January 17, 2026This guide will walk you through how to fix permissions errors when you’re logging into a data source with My Pro Metrics. These errors can include: These steps also solve permissions errors specific to only one data source. These include: Instructions Check permissions Check that your account’s user role level meets the data source’s access...
How to remove and reconnect data source connections
Last Updated: January 17, 2026This guide will walk you through how to reconnect accounts with multiple logins on the My Pro MetricsHub — how to remove expired, stale, or problematic logins, and then reconnect with the right connection. Instructions More resources
How to fix login errors across multiple Google Accounts
Last Updated: January 17, 2026Google products — including Google Sheets and Looker Studio (formerly Data Studio) — sometimes have difficulty distinguishing between logins when you’re using multiple Google Accounts at once. This impacts add-ins like My Pro Metrics.This is a widespread issue that Google is working to resolve. Until it’s fixed, you might see the errors below when logging into My...
How to refresh your account data
Last Updated: January 17, 2026If you’ve recently made changes to your My Pro Metrics queries for a particular data source — like adding new accounts, custom metrics, or new segments, for example — but they’re not showing in your reporting, you should refresh your account data. Instructions Refresh cache in Looker Studio In Looker Studio, data might be loaded...
About data source permissions and access requirements
Last Updated: January 17, 2026myprometrics needs your permission to extract the data for your reporting. Each of the data sources that we connect to has requirements that your account needs to meet before it can grant My Pro Metrics the right permissions. Remember that you don’t have to use the Google or Microsoft account that you use with My...
How to fix authentication errors in myprometrics
Last Updated: January 17, 2026When you’re authenticating a data source in My Pro Metrics, you might encounter these errors: If this happens, follow the instructions below to diagnose and solve the issue. Instructions Destination troubleshooting If the error persists, it might be because the error is being triggered in your data destination. Follow the steps below for the product...
How to reauthenticate a data source connection in data warehouse destinations, or the My Pro Metrics API
Last Updated: January 17, 2026This guide will walk you through how to reauthenticate the user account linked to a data source with data warehouse or cloud storage platforms, BigQuery (marketplace), or the My Pro Metrics API. Instructions All destinations: Reconnect the login Reauthenticate the connection in data warehouse, BigQuery (marketplace), or the myprometrics API
How to reauthenticate a data source connection in Google Sheets, Looker Studio, Excel, Power BI, and myprometrics Hub
Last Updated: January 17, 2026Sometimes, your connection to a data source times out, or your connection needs to be renewed for another reason. Reauthenticating can solve these errors, among others: Follow these steps to reauthenticate the data source connection. Instructions You can renew the connection to your data source on the My Pro Metrics Hub. The connection will also...