Subscription management
How to check your subscription usage
Last Updated: January 13, 2026The Usage page on the Supermetrics Hub gives you a wide view of how you and your team use your Supermetrics subscription. You can view your queries and their status, check account usage, or get a visual summary of how your team uses Supermetrics. Take a look at our platform tutorial video below for an overview of...
How to avoid exceeding your subscription’s account limits
Last Updated: January 13, 2026All Supermetrics subscriptions support a specific number of data source accounts for each connected data source. These could be ad accounts in Facebook Ads, for example, or properties in Google Analytics 4. If you’re using more accounts than your subscription supports, you’ll get emails from our team — if your subscription continues to exceed its account limits, your...
About limited data transformations for Pro and Growth subscriptions
Last Updated: January 13, 2026Some Supermetrics users with a Growth or Pro package can run a limited number of Data blending and Custom fields queries — or data transformations — and use them in the data destinations you have access to. Check your subscriptions page on the Supermetrics Hub if you have access to limited data transformations! You can use the...
About data source accounts
Last Updated: January 13, 2026Supermetrics uses the term data source account to describe a user account in a data source. For example, Facebook Ads uses “accounts,” while Google Analytics 4 uses “properties,” and Instagram Insights uses “profiles”. In Supermetrics, all of them are called data source accounts. Review our list of data source account names to learn the terms that each data source uses...
How to fix “No accounts found” errors
Last Updated: January 13, 2026If something’s gone wrong with your subscription management or data source connection, you might encounter one of these error messages: Follow the steps below if you see these errors. Instructions If you use Looker Studio (formerly Data Studio) and the issue persists, log out all users and remove data source(s). Additionally, if you encounter an error...
How to delete a my pro metrics account
Last Updated: January 13, 2026There are two ways to delete a my pro metrics account: Before you begin When a Supermetrics account is deleted, we remove all user data in line with our security and data privacy policies. This process works in the same way for all types of accounts, including those connected to data warehouses or cloud storage platforms....
About changing email addresses or domain
Last Updated: January 17, 2026The email address or domain associated with your My Pro Metrics team can be changed. If you still have access to your old email address, you can change the email address yourself by adding your new email address to your team as a new member and assign the needed subscriptions to it. If you don’t have access...
How to change a subscription user ID
Last Updated: January 17, 2026This guide describes how to change the My Pro Metrics user ID assigned to a subscription (your subscription user ID) on the My Pro Metrics Hub. Before you begin Make sure to add the user you’d like to change the ID to as a team member. Learn how to see all of your subscription’s users. Check your modification count You...
How to verify you have a valid paid subscription
Last Updated: January 17, 2026If you see an error message saying that your license is not valid or that you’re using a trial license even though you have a paid subscription, follow these steps to check that you actually have a valid paid subscription. These steps help troubleshoot many subscription-related error messages, such as LICENSE_NOT_VALID. You may also see an...
How to manage your my pro metrics subscription
Last Updated: January 17, 2026Your My Pro Metrics license is called a subscription. You can review and manage your subscriptions on the My Pro Metrics Hub. When you’re making changes to your subscription, double-check that you’re on the Subscriptions page on the Hub. It’s not possible to make changes from the Team page. Instructions More resources
How to swap data sources
Last Updated: January 17, 2026If your My Pro Metrics subscription is paid using a credit card, you can swap the data sources included in your subscription. My Pro Metrics allows one data source swap every 30 days. To enable swapping data sources, you’ll need to upgrade your subscription to our latest package. The upgrade ensures compatibility and access to all...
How to add more features and upgrade a My Pro Metrics subscription
Last Updated: January 17, 2026If you bought your subscription from our website and paid using a credit card, you can add more users, data sources, or data source accounts to your My Pro Metrics subscription at any time on the My Pro Metrics Hub. You can also upgrade your My Pro Metrics package. Instructions Feature add-ons Add more users Add more...