Google products — including Google Sheets and Looker Studio (formerly Data Studio) — sometimes have difficulty distinguishing between logins when you’re using multiple Google Accounts at once. This impacts add-ins like My Pro Metrics.This is a widespread issue that Google is working to resolve.
Until it’s fixed, you might see the errors below when logging into My Pro Metrics with a Google Account. This guide will walk you through how to fix these errors.
This action is not supported when you are logged in to multiple accounts.This was a reauthorization request for user A, but you logged in as user B.The script completed but did not return anything.Drive.google.com refused to connect.Error 400 Bad Request
Instructions #
Solution 1: Log out of all Google Accounts #
Log out of all Google Accounts other than the one you use for My Pro Metrics.
For example, if you’re logged into Chrome with a Google Account you don’t use with My Pro Metrics, log out of that account. (If you’re not sure which account you’re logged into Chrome with, you can always check the profile picture in the browser’s upper right corner.)
Then, after you’ve logged out of Chrome, log in to My Pro Metrics with the Google Account you use with us.
Solution 2: Create a new Chrome browser profile #
If you’re using Chrome, a browser profile can help to solve issues that come up when you’re using multiple Google Accounts on the same device.
Follow Google’s instructions to create a Chrome browser profile.
Log into that profile with the Google Account you use with My Pro Metrics. Working in the browser profile should prevent any other Google logins interrupting your My Pro Metrics login.
Solution 3: Use the authentication link from My Pro Metrics Hub #
Go to My Pro Metrics Hub and copy the shareable authentication link from the Hub’s data sources page.
Then, paste the authentication link to another browser window or to the browser using the Chrome profile you use when authenticating your data source connection. For example, if your My Pro Metrics account is for myname@companyname.com and the account login for the data source is for account@companyname.com, use the Chrome profile for account@companyname.com.
