This guide will walk you through how to fix login — also known as token — errors. These errors occur when your connection login (access token) to the data source has expired and the system is not able to refresh it. To resolve the issue, you need to renew your connection to the data source.
Examples of the error messages include:
Failed error: Unable to refresh your token. It may not be valid anymore. Please try logging out and logging in again.Facebook Ads: Error validating access token: the session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.Error: Account fetch failed: [Data source] failure (Refreshing token failed)[Data source] failure (Error Validating Access token: Session Has Expired)[Data source] failure (Error Validating Access token: The user has not authorized application)Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.Account fetch failed:[Data source] (The token used in the request has expired).
Instructions #
- Follow our reauthentication guides to reconnect to the data source.
- Renew the data source connection login (access token).
- Clear your browser’s cache and cookies. Follow the instructions for the browser you use with My Pro Metrics. We’ve included some links to common browser guides here:
